Some time back one of my managers sent out an email announcing that we had just won an account. This was a very big deal for us as our product was new to the marketplace and we were working hard to gain acceptance with customers. Several of us responded to the email expressing our excitement over the new account. One of my managers responded with "I've got concerns" and listed off a series of issues with servicing the account. All of the issues that the manager brought up were valid issues; the problem is that I didn't know who was expected to do what regarding the issues.
I asked the manager that raised the issues to get in a room with a couple of other managers and put some resolution to the issues. Fortunately, there was no friction in the request and the managers got to work to outline each issue and put forth a suggested approach for how to deal with the issue. About an hour later the team of managers responded with a solid approach that would be taken which worked for everyone and addressed all of the concerns raised.
We've all experienced the person who had no problem at all saying "I've got concerns" to just about anything but offered nothing constructive in terms of suggested resolutions. The culprit wants to be the one to raise the issue and wants someone else to take ownership to resolve the problem. That dog don't hunt with me.
When situations like this happen with me, I like to have the one that raises the issue get with a small subset of interested parties to come up with a resolution to the issue, and hold the person who raised the issue accountable for reporting back to the rest of the team as to the resolution. What I've found in doing this is that the quality of the solution is much better than a solution that any one person could have come up with because the interested stakeholders have all put their thumb-print on the resolution.
Next time one of your team members raises an issue, consider putting the issue back to a few of your team members, asking the person who raised the issue to drive resolution to the issue, and reporting back to the team the proposed resolution. You'll get a better quality resolution and you'll reduce churn with the team.
Lonnie Pacelli is an accomplished author and autism advocate with over 30 years experience in leadership and project management at Accenture, Microsoft, and Consetta Group. See books, articles, keynotes, and self-study seminars at http://www.lonniepacelli.com
By Lonnie Pacelli
Article Source: Get Them To Solve Problems, Not Just Raise Concerns
Article Copyright A pen that copies words that are meaningful to life, so that if words become many will be contained into a meaning of one word it is all cheers of everyone
Pages
- Denkafa Affiliate
- Omnipotent
- Taun17
- Revisi Blogging
- Article Copyright
- Privacy
- Disclaimer
- Terms Of Service
- Sitemap
- Ketentuan Layanan Penerbit Article Copyright
- Ketentuan Layanan Article Copyright
- Ketentuan layanan untuk penulis
- Room Comment Article Copyright
- Tiktok
- MineShiba
- MineWIN
- MineDoge
- MineBTTC
- MineSIA
- MineTRON
- MineEXEC
- CryptoSense
- FoucetPay
- Coinpayz
- Dunia Aneh Blog 89
- Collections Article
- Coriarti
- Pusing Blogger
India and Malaysia recently faced off in a friendly match
India and Malaysia recently faced off in a friendly match, showcasing the talent and skills of both teams. The game was highly anticipated a...
Get Them To Solve Problems, Not Just Raise Concerns
Label:
Article Copyright,
Canada,
Israel,
Japan,
Malaysia,
Paradox,
Rusia,
Saudi Arabia,
United States
Subscribe to:
Post Comments (Atom)
-
A lot of organizations give importance to cleanliness. Have you thought about yours? A living space that looks clean could actually be hidin...
-
In today's time, there is a lot of competition among the business organization. Considering, the upward curve of mobile marketing, most ...
-
Greater Noida West, better known as Noida Extension, is emerging as a realty hotspot for residential properties in National Capital Region ...
-
Escalate the Expectation of the Endurance Expected By Steve Wickham YOU have a big goal, and the challenge will be more difficult than yo...
-
There have been many skeptics since the very initial introduction of wireless service about what the constant exposure to radiation can do t...
-
India and Malaysia recently faced off in a friendly match, showcasing the talent and skills of both teams. The game was highly anticipated a...
-
By Vineet Kumar Singh PageRank (PR) is a mathematical algorithm that Google uses to rank pages of the websites in its search results. As...
-
This blog tells is it coaching worth it or not for students time by different arguments. Why IAS coaching institute is successful or not tha...
-
Contribution of Avvaiyar, the Grand Old Poetess to Tamil and an Alphabetical Garland to Children By Sathyanarayanan Bhimarao It is a comm...
-
By Vineet Kumar Singh The whole idea of promoting content on social media is to increase the content's visibility, generate traffic an...
No comments:
Post a Comment
Informations From: Article copyright