In the Age of AI, Our Human Workforce Must Remain Relevant

As artificial intelligence (AI) technologies are developing how can we ensure that the well-being of human value and the human experience remain significant? AI is becoming faster and more human-like, but questions are being raised whether or not this technology is a prerequisite to the alienation and extinction of solid human workforces. Can such know-how as the rise of quantum computing go awry? By all accounts, artificial intelligence whether we like it or not is here for the long run.

With the proliferation of AI technology comes the trepidation of what will become of the human workforce as we know it. We must find common ground to merge the two together without severing our human labor force. Aside from businesses expecting their revenues to increase and costs to decrease significantly, there are also ethical concerns involved in the application of artificial intelligence. Here are a few considerations organizations should keep in mind:



Organizations must retrain or redeploy employees by investing in developing their skill sets. Can AI technologies equip and build robots so much so that they mimic human cognition? Human issues should remain at the forefront of an organization's artificial intelligence applications.



Most consumers like human interaction, but the customer typically does not care whether they are interacting with a bot or real person, just as long as their customer experience is satisfactory and stimulates humanization. We witness such interactions through the use of digital assistants. Will super-human technology and machines be able to decipher and optimize ergonomics (human factors) and influencers to produce a satisfactory customer experience?

Creative teams are beginning to add an element of entertainment to make the shopping experience fun. Artificial Intelligence is ushering in a new era of technology. Business leaders must invest in people to instill a workplace culture that will encourage learning new skills to reduce the appearance of discrimination against certain cultural segments of our population.

Kym Gordon Moore is an award-winning poet, author, speaker, philanthropist, certified inbound marketing specialist and an authority in strategic marketing communications. http://www.kymgmoore.com She is Content Director for InKNOWvative Concepts, a creative disruption think-tank raising the frequency of limitless possibilities to supplement core business.


 By Kym Gordon Moore


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